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Kathleen Callahan is a shop owner, industry advocate, and vice chair for Women in Auto Care. Today, Kathleen shares the powerful impact of industry conferences and networking on shop growth, advocating for business owners to invest in both their personal development and their teams’. She also brings up the Repair Act and how access to vehicle repair data is crucial for the future of independent shops. Finally, Kathleen offers actionable advice on leadership, focusing on empowering teams to achieve their own goals and emphasizing that relationship-building is key to long-term customer loyalty and business success.
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