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In this episode, Josh Parnell is joined by Uwe Kleinschmidt, founder of AutoTechIQ. Uwe talks through how his leadership journey started in East Germany, and how he learned things there that have help him innovate in the automotive industry. Uwe says it's critical to not get angry, but to embrace direct feedback from customers and turning it into opportunities for growth and product improvement. He also discusses how empowering customers and service advisors—with digital inspections, education, and new AI-enabled solutions—leads to increased trust, streamlined processes, and higher approval rates.
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