In this episode, live from the 2026 ASTA Expo, Josh Parnell sits down with David Boyd, founder and CEO of Call Inbound, to discuss leadership, trust, and communication. David explains how lessons from aviation, including planning, prioritization, stress management, and preparing for contingencies, can help leaders build a clear vision and execute more effectively. He also introduces Call Inbound’s communication platform and its tools for call recording, integrations, AI powered training, and coaching. The conversation explores how leaders build trust through genuine relationships, consistent actions, availability, and servant leadership. David shares lessons from his mentor, Jeff Matt, and reflects on how his own example inspired his son to seek meaningful relationships with other men. They also discuss core values, owning mistakes, handling stress, and leading both at work and at home.
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Timestamps:
00:00 Warm Welcome
00:16 Podcast Intro
00:49 Live at ASTA Expo
01:13 Meet David Boyd
02:59 Sponsor Break
04:27 David’s Leadership Origins
05:15 Pilot Lessons for Leaders
07:36 The Vision and Flight Plan Framework
10:37 Tools and Sponsor Break
11:51 Vision, Mission, and Purpose
12:34 What Is Call Inbound?
14:42 Building Trust With Customers
19:06 Defining Leadership Today
22:02 Servant Leadership in Action
24:31 A Smile Builds Connection
24:45 Lead by Example
27:07 Core Values in Action
27:40 Mentor Spotlight: Jeff Matt
29:42 A Son Learns by Watching
33:55 The MAWL Parenting Framework
37:31 Stress, Fairness, and Owning Mistakes
40:02 Negotiation: Getting to No
43:52 Contact and Closing Thoughts