In this episode, Josh Parnell sits down with Jay Warida, co founder and CEO of Carvis, to discuss AI, automotive repair, and the future of shop operations. Jay shares his background as a mechanical engineer and data scientist at Ford and GM, and explains why AI should be an ally for repair shops. He breaks down how Carvis helps service advisors create customer friendly estimates, improve repair order language, handle objections, and streamline the sales process. He also shares how Carvis entered the automotive industry, grew to more than 150 shops, and continues to build its tools around customer feedback. The conversation closes with Jay’s leadership lessons on taking action, staying aligned with your mission, accountability, and thinking long term.
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Timestamps:
00:00 AI Assistant Teaser
00:28 Podcast Intro and Welcome
01:01 Meet Jay and Carvis
01:57 Sponsor Break
03:25 Jay’s Background in Auto and Data
05:01 AI as an Ally, Not an Enemy
07:02 Carvis Mission for Shops
07:37 Sponsor Break
08:46 How Carvis Entered the Industry
11:11 What Carvis Does for Advisors
12:56 Sales Mode and Objections
14:59 Customer Feedback and New Agent
16:34 How to Contact Carvis
17:14 Leadership and Company Culture
20:25 Taking Action Over Fear
22:44 Best Mentor Advice
24:02 Closing Thanks and Call to Action